#hnlc-root{--hnlc-primary:#4f46e5;--hnlc-primary-dark:#3730a3;--hnlc-ink:#172033;--hnlc-muted:#687386;--hnlc-line:#e5e9f0;--hnlc-surface:#fff;--hnlc-soft:#f6f8fc;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;position:relative;z-index:2147482000;color:var(--hnlc-ink)}
#hnlc-root *{box-sizing:border-box}
.hnlc-window{position:fixed;right:24px;bottom:94px;width:min(390px,calc(100vw - 24px));height:min(650px,calc(100vh - 124px));display:flex;flex-direction:column;background:var(--hnlc-surface);border:1px solid rgba(15,23,42,.1);border-radius:20px;box-shadow:0 28px 80px rgba(15,23,42,.22);overflow:hidden;opacity:0;visibility:hidden;transform:translateY(18px) scale(.98);transform-origin:bottom right;transition:opacity .2s ease,transform .2s ease,visibility .2s ease}
.hnlc-window.open{opacity:1;visibility:visible;transform:none}
.hnlc-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 17px 13px;color:#fff;background:linear-gradient(135deg,var(--hnlc-primary-dark),var(--hnlc-primary))}
.hnlc-header-copy{min-width:0}.hnlc-title{font-size:16px;font-weight:750;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.hnlc-presence-line{display:flex;align-items:center;gap:7px;margin-top:4px;font-size:12px;opacity:.88}.hnlc-presence-dot{width:8px;height:8px;border-radius:99px;background:#bfdbfe;box-shadow:0 0 0 3px rgba(255,255,255,.12)}.hnlc-presence-dot.human{background:#4ade80}.hnlc-presence-dot.pending_human{background:#fbbf24}.hnlc-presence-dot.closed{background:#cbd5e1}.hnlc-header-buttons{display:flex;align-items:center;gap:5px}.hnlc-header-buttons button{border:0;background:rgba(255,255,255,.12);color:#fff;width:34px;height:34px;border-radius:10px;font-size:18px;cursor:pointer}.hnlc-open-actions{font-weight:800;letter-spacing:1px}.hnlc-close{font-size:25px!important;line-height:1}.hnlc-header-buttons button:hover{background:rgba(255,255,255,.22)}
.hnlc-conversation-strip{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 14px;background:#fff;border-bottom:1px solid var(--hnlc-line);font-size:11px;color:var(--hnlc-muted)}.hnlc-assigned-operator{font-weight:700;color:#374151}.hnlc-online-count{padding:4px 7px;border-radius:99px;background:#ecfdf5;color:#047857;font-weight:700}
.hnlc-error{margin:10px 12px 0;padding:9px 11px;border-radius:10px;background:#fff1f2;color:#be123c;border:1px solid #fecdd3;font-size:12px}.hnlc-error.success{background:#ecfdf5;color:#047857;border-color:#a7f3d0}
.hnlc-messages{position:relative;flex:1;min-height:0;overflow-y:auto;padding:17px 14px 13px;background:linear-gradient(180deg,#f8fafc,#f4f7fb);scroll-behavior:auto;overscroll-behavior:contain}.hnlc-message{width:max-content;max-width:84%;margin:0 0 11px;padding:10px 12px;border-radius:15px;background:#fff;border:1px solid var(--hnlc-line);box-shadow:0 2px 9px rgba(15,23,42,.035);font-size:13px;line-height:1.48;overflow-wrap:anywhere}.hnlc-message.user{margin-left:auto;color:#fff;background:var(--hnlc-primary);border-color:var(--hnlc-primary);border-bottom-right-radius:5px}.hnlc-message.assistant{border-bottom-left-radius:5px}.hnlc-message.operator{background:#ecfdf5;border-color:#bbf7d0;border-bottom-left-radius:5px}.hnlc-message.system{width:100%;max-width:100%;padding:6px 8px;background:transparent;border:0;box-shadow:none;text-align:center;color:#7c8798;font-size:11px}.hnlc-message strong{display:block;margin-bottom:3px;font-size:11px}.hnlc-message time{display:block;margin-top:5px;opacity:.64;font-size:9px;text-align:right}.hnlc-new-messages{position:absolute;left:50%;bottom:78px;transform:translateX(-50%);z-index:3;border:0;border-radius:99px;background:#172033;color:#fff;padding:7px 11px;font-size:11px;box-shadow:0 7px 20px rgba(15,23,42,.2);cursor:pointer}.hnlc-typing{display:none;padding:7px 14px;background:#f8fafc;color:#7c8798;font-size:11px;border-top:1px solid var(--hnlc-line)}.hnlc-typing.show{display:block}
.hnlc-composer{display:flex;align-items:flex-end;gap:8px;padding:11px;background:#fff;border-top:1px solid var(--hnlc-line)}.hnlc-input{flex:1;min-height:42px;max-height:110px;resize:none;border:1px solid #dbe1ea;border-radius:14px;padding:11px 12px;font:inherit;font-size:13px;line-height:1.4;outline:none;background:#fbfcfe}.hnlc-input:focus{border-color:#a5b4fc;box-shadow:0 0 0 3px rgba(99,102,241,.12)}.hnlc-send{flex:0 0 42px;width:42px;height:42px;border:0;border-radius:13px;color:#fff;background:var(--hnlc-primary);font-size:18px;cursor:pointer}.hnlc-send:disabled{opacity:.55;cursor:not-allowed}
.hnlc-launcher{position:fixed;right:24px;bottom:24px;width:58px;height:58px;border:0;border-radius:50%;background:linear-gradient(135deg,var(--hnlc-primary-dark),var(--hnlc-primary));color:#fff;font-size:24px;box-shadow:0 15px 35px rgba(55,48,163,.38);cursor:pointer;transition:transform .15s ease}.hnlc-launcher:hover{transform:translateY(-2px)}
.hnlc-greeting{position:fixed;right:94px;bottom:30px;max-width:min(310px,calc(100vw - 120px));padding:12px 37px 12px 14px;background:#fff;border:1px solid var(--hnlc-line);border-radius:15px;box-shadow:0 15px 35px rgba(15,23,42,.16);font-size:13px;line-height:1.45;cursor:pointer}.hnlc-greeting-close{position:absolute;right:7px;top:6px;width:24px;height:24px;border:0;background:transparent;color:#7c8798;font-size:18px;cursor:pointer}
.hnlc-modal[hidden]{display:none!important}.hnlc-modal{position:fixed;inset:0;z-index:2147483000;display:flex;align-items:center;justify-content:center;padding:18px;background:rgba(15,23,42,.56);backdrop-filter:blur(3px)}.hnlc-modal-dialog{width:min(560px,100%);max-height:min(760px,calc(100vh - 36px));display:flex;flex-direction:column;background:#fff;border-radius:20px;box-shadow:0 30px 100px rgba(15,23,42,.35);overflow:hidden}.hnlc-modal-head{display:flex;justify-content:space-between;gap:16px;padding:18px 20px;border-bottom:1px solid var(--hnlc-line)}.hnlc-modal-head h2{margin:0;font-size:18px}.hnlc-modal-head p{margin:4px 0 0;color:var(--hnlc-muted);font-size:12px}.hnlc-modal-close{width:34px;height:34px;border:0;border-radius:10px;background:#f1f5f9;color:#334155;font-size:22px;cursor:pointer}.hnlc-modal-body{overflow:auto;padding:16px 18px 20px;background:#f8fafc}.hnlc-action-section{padding:15px;margin-bottom:12px;background:#fff;border:1px solid var(--hnlc-line);border-radius:14px}.hnlc-action-section:last-child{margin-bottom:0}.hnlc-action-section h3{margin:0 0 5px;font-size:14px}.hnlc-action-section p{margin:0 0 11px;color:var(--hnlc-muted);font-size:12px}.hnlc-action-section label{display:block;font-size:12px;font-weight:700;color:#374151}.hnlc-action-section input,.hnlc-action-section select,.hnlc-action-section textarea{display:block;width:100%;margin-top:6px;border:1px solid #dbe1ea;border-radius:10px;padding:9px 10px;background:#fff;font:inherit;font-size:12px}.hnlc-action-section small{display:block;margin-top:7px;color:var(--hnlc-muted);font-size:11px}.hnlc-department-status.closed{color:#b45309}.hnlc-action-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.hnlc-action-grid>div{min-width:0}.hnlc-action-button{border:1px solid #cfd6e1;border-radius:10px;background:#fff;color:#293349;padding:9px 11px;font-weight:700;font-size:12px;cursor:pointer}.hnlc-action-button:hover{border-color:#a5b4fc;background:#eef2ff}.hnlc-action-button:disabled{opacity:.55;cursor:not-allowed}.hnlc-operator-picker{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:9px;margin-top:12px}.hnlc-guest-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.hnlc-email-box{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:9px}.hnlc-stars{display:flex;gap:5px;margin:7px 0 11px}.hnlc-stars button{border:0;background:transparent;color:#cbd5e1;font-size:27px;padding:0;cursor:pointer}.hnlc-stars button.selected{color:#f59e0b}.hnlc-danger-zone{display:flex;align-items:center;justify-content:space-between;gap:14px}.hnlc-danger-zone p{margin:0}.hnlc-danger-zone .hnlc-action-button{border-color:#fecaca;color:#b91c1c;background:#fff7f7}.hnlc-modal-open{overflow:hidden}
@media(max-width:520px){.hnlc-window{right:8px;bottom:76px;width:calc(100vw - 16px);height:calc(100dvh - 88px);border-radius:17px}.hnlc-launcher{right:14px;bottom:14px;width:54px;height:54px}.hnlc-greeting{right:78px;bottom:19px}.hnlc-modal{padding:8px}.hnlc-modal-dialog{max-height:calc(100dvh - 16px);border-radius:16px}.hnlc-action-grid,.hnlc-guest-grid{grid-template-columns:1fr}.hnlc-operator-picker,.hnlc-email-box{grid-template-columns:1fr}.hnlc-danger-zone{align-items:flex-start;flex-direction:column}}